Tag Archives: customer satisfaction

Spring Training for Your Team!

Spring is a season of renewal. In nature, new grasses grow, flowers bloom and birds nest. For consumers, moods brighten, house projects are planned and cars are serviced. For company managers, it’s a time to achieve performance numbers, optimize employee … Continue reading

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The Year of the Customer!

Even if your company already performs well for your customers, there’s a lot more to it than that if you want to have your best year ever in 2015. That’s why we’re formally declaring that 2015 is “The Year of … Continue reading

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Trust First!

Trust is the air through which potential customers see all of your company’s attributes. Like trying to see on a pitch-black night, without trust in your company, your potential customers won’t see your positive facts right before their eyes. If … Continue reading

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Giving Thanks

Our entire team at American Ratings Corporation wishes you and your loved ones a wonderful Thanksgiving season. For me, this is the time of year to give thanks to special people and reflect on outstanding deeds—an ideal precursor for personal … Continue reading

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Old-Fashioned Way

In this new digital age in which we operate, most of us share a nagging feeling that we aren’t doing enough new stuff to keep up with the times. This may very well be true, but I also suggest that … Continue reading

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Timeliness: Reducing the Impact of Conflict by Keeping an Eye on the Time

One of the most common complaints I receive from consumers who request mediation is related to breaches in the unspoken contract of timeliness. Contractors, mechanics and other service pros, please hear this: Next to your competence, the most important thing … Continue reading

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Diamond Certified Tips for Business Owners: Best of 2012

We published a lot of business tips in 2012 that covered a wide variety of topics, but here are the 10 we think are most important for ensuring your company’s success in 2013. 1. Restoring faith If you notice your … Continue reading

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Force Success!

Ask most company managers and they’ll tell you the key to satisfying customers is to “do what the customer wants.” Although this is a reasonable answer, I believe in embracing the philosophy of “doing what the customer needs” instead. Although … Continue reading

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What’s Your Surprise?

How your team delivers on your customers’ expectations forms the basis for their satisfaction. So, it’s worth reviewing the implications of this basic fact and relooking at your internal customer-related processes to ensure they’re having the desired effect. What expectations … Continue reading

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Your Olympic Gold!

Every day, your team’s performance is measured by the toughest judges in the world: your customers. Picture this: If you earn Diamond Certified, you’ll find yourself standing on top of the podium with Diamond Certified Gold gloriously resting on your … Continue reading

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