Tag Archives: conflict resolution

Timeliness: Reducing the Impact of Conflict by Keeping an Eye on the Time

One of the most common complaints I receive from consumers who request mediation is related to breaches in the unspoken contract of timeliness. Contractors, mechanics and other service pros, please hear this: Next to your competence, the most important thing … Continue reading

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Managing Indecision Friction

Contractors: Have you ever presented a client with a perfectly rational approach to fixing a problem only to have them reject it without any concrete reason? Things grind to a halt, you think they simply can’t be satisfied and you’re … Continue reading

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